The Forsyth Trail, Satpura, Madhya Pradesh

Our trip cost includes nearly everything you’ll need for a seamless experience.Typically, this covers all accommodations (lodges, campsites, or guesthouses),meals during the expedition, support staff (guides, cooks, porters), permits, transport during the trip (like internal drives or local transfers), and group equipment such as tents, sleeping bags, and technical gear. Each trip page has a detailed “What’s Included” section, and we encourage you to review it carefully. What’s not included are your travel expenses like flight tickets to and from the trip start point (unless stated), personal trekking gear(clothing, hiking boots, backpacks), insurance, and incidental personal expenses like snacks or souvenirs. For some international trips or expeditions, flights, visa fees, and extra nights before/after the trip may be additional.Transparency is key at Juniper, so we’re always happy to walk you through the cost breakdown or advise on gear rentals or purchases if needed.

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Safety is non-negotiable at Juniper Outdoor. Every trip is led by a certified wilderness first responder (WFR) or trained mountain guide, equipped to handle altitude sickness, minor injuries, and emergencies. We carry comprehensive first aid kits, pulse oximeters, and oxygen cylinders on all high-altitude expeditions. Our campsites are chosen for safe terrain and proximity to evacuation routes when needed. For more remote trips, we have satellite communication devices and access to rescue services. We limit group sizes to ensure individual attention and regularly conduct risk assessments during the journey. Additionally, we brief all participants on mountain hygiene, hydration, and acclimatization best practices. Your pre-departure pack will also include a checklist of safety essentials you should carry personally. Our ethos is simple: the mountain will always be there — we don’t take unnecessary risks. Your health and well-being come before any summit.

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Booking with Juniper Outdoor is simple. Once you find a trip that excites you, click the "Contact Us " or “WhatsApp” button on the trip page. This will lead you to a short form that collects your contact information and preferences. Our team will then reach out to you with availability, a brief consultation if needed, and next steps. You can secure your slot by paying a deposit or full amount, after which we’ll send you a detailed pre-departure pack including packing lists, training recommendations (if applicable), and travel tips. We recommend booking at least 4 weeks in advance to secure your spot, especially for treks with limited permits or during peak season. If you're planning a private or custom departure, we’ll guide you through tailoring the experience to your group’s needs. Feel free to contact us anytime with questions before or after booking.

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Absolutely— many of our travelers come solo and end up making lifelong friendships on the trail. You don’t need to assemble a group to book with Juniper. Each trip that’s tagged under “community trip or mentor led trip”has fixed departure dates where individuals, couples, or small groups can signup and join a larger group of like-minded outdoor enthusiasts. We limit group sizes to ensure a high-quality, personalised experience. If you’d prefer a private departure for your family or friends, we can customize the trip to your pace and interests. For solo travelers, we pair you in shared twin accommodation (or offer a single supplement if you’d prefer your own room/tent). Our trips attract thoughtful, adventurous people, and the community vibe is a big part of what makes a Juniper experience special. Whether you're flying solo or bringing your tribe, we’re excited to welcome you.

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Mountains can be unpredictable, and weather conditions — especially at higher altitudes — can cause delays, blocked roads, or itinerary changes. At Juniper, we’re seasoned at adapting quickly and safely. If the weather disrupts the original plan, our guides will adjust the route or schedule while keeping you informed and safe. We often build in “buffer days” on longer treks to accommodate such events. In remote areas, we stay in touch with local authorities and rescue services for real-time updates. If flights are delayed(common in places like Leh or Lukla), we assist with rebooking support and accommodation arrangements. Our priority is always your safety and comfort. While we can’t control nature, we can control how we respond — calmly, clearly, and with contingency options ready. We recommend giving yourself flexibility in your return travel dates, just in case the mountains decide to hold you a little longer.

Life happens — and we aim to be as fair and transparent as possible. If you need to cancel your trip, we request written notice as early as possible. Our standard policy:

• 90+ days before departure: 90% refund
• 60–89 days: 75% refund
• 30–59 days: 50% refund
• Less than 30 days: No refund (though we may offer a partial credit depending on the situation)

Refunds are processed to your original payment method, minus any non-recoverable costs like permits or third-party bookings. In case of trip cancellation due to weather, political unrest, or unforeseen force majeure events, we typically reschedule or offer full credit for future travel. We highly recommend travel insurance that covers cancellation due to illness, emergencies, or flightdisruption. Please check individual trip pages, as custom trips or international expeditions may have slightly different policies. Our priority is to find a solution that works for both of us. If you have any additional questions, feel free to connect on our WhatsApp number shared in the contact section.